Return & Refund Policy
Return & Refund Policy
At MomiBaby, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.
30-Day Return Policy
We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and in the same condition as received.
Eligible Items for Return
- Unopened and unused products in original packaging
- Items with all tags and labels attached
- Products that are not damaged or altered
Non-Returnable Items
- Opened or used products (for hygiene and safety reasons)
- Items without original packaging or tags
- Sale or clearance items (unless defective)
How to Initiate a Return
- Contact our customer service team at support@momibaby.com within 30 days of delivery
- Provide your order number and reason for return
- Receive return authorization and shipping instructions
- Ship the item back using a trackable shipping method
Refund Process
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you need to exchange an item for a different size, color, or product, please contact us at support@momibaby.com. We'll be happy to assist you with an exchange.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@momibaby.com with photos of the item. We'll arrange for a replacement or full refund, including shipping costs.
Questions?
If you have any questions about our return policy, please don't hesitate to contact us at support@momibaby.com. We're here to help!